Ordering & General Information
Ordering Information
We accept orders by telephone, fax, e-mail, and in writing. We need the following information:
- the delivery and invoice addresses
- your order number
- the product description and quantity
- any specific delivery requirements (such as date(s))
- relevant quotation or reservation numbers
- a VAT exemption certificate if required or
- VAT number if you are in the European Community but outside the UK
all written confirmations of verbal orders should be marked as "Confirmation"
Order Types
We supply against:
Immediate orders
Standing orders (where supply is on a continuous basis to a schedule)
Prepaid call off and prepaid standing orders (where the purchaser's material is stored until required).
Insurance of the stored goods is the purchaser's responsibility.
Handling Advice
Products are supplied for laboratory use only, and not for therapeutic, household or other uses. The absence of a hazard warning should not be taken to constitute an indication of safety. Our products are intended for use by suitably qualified professional people, who will safely handle and dispose of the products under current HSE and COSHH guidelines. Please note that unsuitable handling and storage of these materials of biological origin can result in new hazards beyond any present when the product was shipped, including microbiological growth.
Samples & Reservations
We offer free evaluation samples of many bio-reagents. We also operate a reserved lot system with samples of individual batches of product: each reserve is allocated a reserve number and is held for a quoted period of time.
Quotations
We quote for individual products, and discounts are often possible on larger quantities. Unless stated, the cost of shipping and VAT is in addition to the product cost. Unless otherwise stated, quotations are valid for 30 days.
Custom Manufacture
If the bio-reagent you want is not listed below, it may be available none-the-less. We are also pleased to discuss individual requirements and custom manufacture. Species, country of origin and process method can often be tailored to your particular requirement. Just ask!
Primary Recycling
We directly reuse cardboard and polystyrene packaging materials when ever possible without compromising the product in transit.
Return of Products
If you wish to return goods for whatever reason, please contact First Link to obtain a Return Authorization, as no unanticipated deliveries are accepted. A brief written explanation of the reason for the return is required for Quality Assurance purposes.
